Ordering



ORDERING
Every product has a code number. Please refer to this code when ordering. A purchase order number or credit card number is needed to process an order. Any product in our catalog can be modified to your specifications. Should an item not be listed in our online catalog, please call for a quotation.

SHIPMENTS
Most products are in stock and available for immediate shipment. In the event that your order can not be filled completely, a partial shipment will be made with the backordered items shipped as soon as they become available. If you would like your order in one shipment, please specify this when ordering. We will ship orders the most economical way via UPS unless instructed otherwise.

RETURNS
If any merchandise needs to be returned, please contact us to receive authorization. The packing slip number and reason for return is needed. Credit will be issued when merchandise is received and reviewed by Stone Glass. Shipping and handling charges are nonrefundable.

SHORTAGES
If the quantity shipped does not agree with the items ordered, please contact us immediately. Claims on shortages must be made within seven business days of receipt of shipment.

BREAKAGE
Contact us immediately if shipment arrives damaged. Keep damaged item, shipping container and all packing material for carrier inspection.

LIABILITY
The products in our catalog are manufactured to the highest standards. Stone Glass makes no warranties to the fitness of any merchandise for any particular use and shall not be liable for any loss or damage directly or indirectly. The suitability of the apparatus is solely determined by the user along with their competence. Safety measures should be applied at all times